Terms & Conditions

By submitting order online, customer agrees to terms and conditions

  • No Minimum Order 
  • Once payment has been processed, your order is in production.  Shipping and ship time can range from 3-10 days up to 10-14 days in peak seasons.  Please contact us to inquire of our current ship time if you need your order by a specific date and we will do our best to accommodate if not in peak season.  
  • Pre-Sale (selling items prior to purchase and receipt) is strongly discouraged as our items are handmade and lead times fluctuate. 
  • Image use prior to purchase and receipt is strictly prohibited.  Upon purchase, you are welcome to use our images for marketing.

Pricing

  • Prices are subject to change without notice
  • The prices listed on our website apply to retailers only.
  • Once your wholesale account is confirmed/activated through your email, you will see wholesale prices upon log in.  

PAYMENT

  • We accept payment by credit card (Visa, MasterCard, Discover and American Express) through our website.
  • We do not offer terms or dated billing.
  • Once you submit your order, we will calculate actual shipping (unless the $400 free shipping threshold is met) and email you an invoice.

SHIPPING  

  • We strive to pack orders as streamlined as possible to keep your shipping costs minimal.

  • We do not estimate shipping charges. 

  • Shipping charges are factored once your order is paid and we determine box size/weight 

  • Typically shipping costs range from 10%-20% depending on weight and proximity to our East Coast location.

  • Shipping rates increase the further west we ship (we are shipping out of South Carolina) and when shipping to residential addresses.

  • We do not drop ship.

  • Inkwood Crafters is not responsible for damages or missing items when delivering to a third party or storage facilities.
  • Ground shipments are shipped via UPS.  Inkwood Crafters is not responsible for missing or stolen packages that UPS tracking shows delivered.  We strongly encourage shipping to a commercial address in which specific receiving hours are on file with UPS.

CLAIMS

  • We make every effort to insure your order leaves our shop in excellent condition. Report your claim to inkwoodwholesale@gmail.com 
  • Always unpack cartons upon receipt and examine the contents.
  • All claims for shortages or damaged/defective merchandise must be reported within ten days of receipt via email. Your invoice number and photos must be included.
  • Email inkwoodwholesale@gmail.com 
  • Claims for shortages and damages reported 30 days past delivered date will not be reviewed.
  • Please hold packing materials until disposition is made.
  • Shortages or damage/defective items will be replaced or credit issued.
  • We may issue a return label to retrieve merchandise at our discretion.
  • Inkwood Crafters reserves the right to deny claims they deem excessive and unwarranted.

RETURNS

  • Undamaged merchandise that customers may wish to return are reviewed on a case by case basis. 
  • Request for return must be made within one week of receipt of product.
  • Once a return is authorized, items must be shipped within 5 business days of approval and returned at the customer’s expense.
  • Merchandise returned for any reason must be in original packaging, unpriced, and otherwise unchanged.
  • Seasonal merchandise not returnable
  • Shipping charges are not refunded on returns.
  • We are unable to accept any returns for items that are indicated as final sale.
  • If determined a refused or returned shipment is unwarranted, the account may be permanently closed.